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How We Protect Your Information

Your account and payment details matter to us. We've built this privacy policy to show you exactly how we collect, use and secure your personal data when you…

Account security verified on loginEncrypted payment data on fileClear data retention timelines
taraslot How We Protect Your Information
REACH US

How to Contact Us About Your Data

We want you to feel confident asking us about your privacy. Reach out through our support channels — email, live chat, or phone — and let us know what you need.

Live Chat Support Open the chat widget in the bottom right of your account lobby. We respond within minutes during business hours. Fastest way to ask about your account data or request changes.
Email Privacy Request Send a message to our privacy team at [email protected] with your account email and what you'd like to know. Expect a reply within 48 hours with details about your data.
Account Settings Log into your account, go to Settings > Privacy, and you can view your stored personal details, payment methods, and withdrawal records right there.
DATA SECURITY

How We Keep Your Information Safe

Security isn't something we add on later — it's built into how we run the platform. Your payment data is encrypted the moment you enter it.

Encrypted Deposits

When you deposit via DANA, OVO, GoPay or QRIS, the connection is encrypted end-to-end. Your bank details never touch our servers in readable form.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we verify your identity. This prevents unauthorised payouts even if someone accesses your account.

Data Retention Policy

We keep your account data while you play and for 24 months after closure for legal compliance. Payment records are held longer where local law requires it.

Access Controls

Only authorised staff can view your personal information. We log every access. You can request a full record of who looked at your data and when.

Cookie and Tracking

We use cookies to keep you logged in, remember your settings, and understand how you use the platform. You can disable non-essential cookies in your browser settings anytime.

Report a Concern

Think your data has been misused? Email [email protected] with details. We investigate all reports and respond within 5 business days.

Privacy Questions Answered

We've gathered the questions we hear most from players in Indonesia about how their data flows through taraslot, what rights they have, and what happens if they close their account. Read through — and if you don't find your answer, our support team is online and ready.

We collect your full name, email address, phone number, date of birth for age verification, and the payment method you choose (DANA, OVO, GoPay or QRIS account details). We also record your IP address and device type for security. This information lets us verify who you are, process withdrawals safely, and comply with local regulations.

We retain your account data for 24 months after closure for fraud prevention and legal compliance. Your payment transaction history is kept longer where local law permits. After the retention period, we delete your personal information unless we're required by regulation to hold it. You can request deletion sooner by contacting support.

Yes. Log into your account and go to Settings > Privacy > Download Your Data, or email [email protected] with your account email and the request. We'll send you a complete export within 5 business days. It includes your profile, transactions, login history, and any notes our support team created.

We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS partners) to complete your deposits and withdrawals, and with legal authorities where local law requires it. We sign data protection agreements with every partner so they use your information only for the specific service you're using.

Go to the login page and select Forgot Password. We'll send a reset link to your registered email. If you think someone else accessed your account, contact our support team immediately via live chat or email. We'll lock your account, verify your identity, and help you regain access safely within the hour.

Every marketing email we send has an unsubscribe link at the bottom. Click it and you're removed from that list immediately. For cookies, open your browser settings and disable non-essential tracking cookies. Your account will still work — you'll just see fewer tailored recommendations in the lobby.

Your data is stored on secure servers in regions where local law permits. If taraslot is acquired, the buyer must honour this privacy policy or give you 30 days to close your account before any changes take effect. We notify you immediately of any ownership change and your rights remain unchanged unless you agree to new terms.