Reference

Your Account Rights and Data on taraslot

We operate your account and wallet according to clear legal terms. Your deposits via DANA, OVO, GoPay and QRIS, your gameplay history, and your personal information are handled…

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taraslot Your Account Rights and Data on taraslot
REACH US ANYTIME

How to Contact Us About Legal Matters

Live Chat Open a chat window in the lobby between 08:00 and 23:00 Indonesia time, seven days a week. Our team responds to legal questions, account holds, data requests, and policy clarifications within the same session.
Email Support Send requests to our legal and compliance mailbox. Include your account ID, the date of your issue, and a clear description. We reply within two business days with documentation and next steps.
Account Settings Log into your taraslot account, go to Settings > Legal & Privacy, and submit a formal request (data export, account closure, payment history) directly. Requests are processed within the timeframe stated on your confirmation page.
DATA & ACCOUNT SAFETY

How We Protect Your Information

Account Verification

When you open an account, we confirm your identity with your Indonesian ID number and a verified phone number. Withdrawal requests trigger a second verification step to prevent unauthorized access. This dual-layer system protects your funds and data.

Payment Security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We log every deposit and withdrawal with a timestamp, amount, and status. You can view your full transaction history in your account under Wallet > History at any time.

Data Retention

We keep your account data (name, ID number, email, phone) for as long as your account is active. After you close your account, we retain transaction records for three years to comply with Indonesian financial reporting standards.

Cookie and Tracking Policy

taraslot uses session cookies to keep you logged in and to remember your language and payment preference. We do not sell your data to advertisers. You can disable non-essential cookies in Settings > Privacy without losing core functionality.

Your Data Rights

You can request a complete export of your personal data, correct information on file, or request deletion of your account. Go to Settings > Legal & Privacy > Data Requests, or email us. Requests are fulfilled within 14 calendar days.

Dispute Resolution

If you disagree with a transaction, withdrawal hold, or account closure, contact support within 30 days with full details. Our disputes team investigates within five business days and provides a written decision with reasoning and next steps.

Legal Questions Our Players Ask

Each payment method is PCI-DSS certified and encrypted. taraslot never stores your payment credentials; we only record the transaction ID and amount. Your bank or e-wallet provider manages your actual card or account details, and we use a tokenized reference to process withdrawals back to the same source.

Yes. Go to Settings > Account > Close Account. Any remaining balance is returned to your registered payment method (DANA, OVO, GoPay, QRIS or bank account) within one business day. Your account data is archived but not deleted; reactivation is not available once closure is confirmed.

We collect your name, ID number, email, phone, payment method and gameplay history. Account data is kept while active; transaction records are retained for three years for regulatory compliance. You can request a full data export anytime from Settings > Legal & Privacy > Data Requests.

Your gameplay data is used internally to detect fraud, verify payouts, and improve your lobby experience. We do not sell or share your data with advertisers or marketing partners. We share transaction details with your bank or e-wallet provider only as needed to process deposits and withdrawals.

Access depends on local law where you are located. taraslot is built for Indonesian players and is available to accounts opened with Indonesian ID numbers and phone numbers. If you travel internationally, your account remains active, but access may be restricted in countries where online gaming is prohibited.

Contact our support team via live chat or email with your transaction ID and date. Our disputes team investigates within five business days. If the withdrawal failed, we'll re-process it or refund it to your taraslot wallet within one business day of resolution.

Reach out to our legal team via Settings > Legal & Privacy > Contact Us, or email us directly. For formal complaints, you can also contact Indonesia's local data protection authority. We respond to all inquiries within 14 calendar days with documentation and remediation steps if needed.

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